Even airlines are getting in on the action, with some companies offering virtual reality experiences that simulate what it’s like to fly in their first-class cabin.
2. Artificial Intelligence
AI is being used in the travel and tourism industry to personalize the customer experience. Companies use AI to recommend travel destinations, hotels, and activities based on customer preferences. AI is also being used to power chatbots to answer customer questions and help with bookings.
3. Voice Search and Voice Control
People use voice commands to search for businesses and products, and the travel and tourism industry is no exception. Voice-activated assistants book flights, find hotels and check restaurant reviews.
4. Robots
Robots are being used in the travel and tourism industry to provide a more personal touch. For example, some hotels use robots to deliver towels and other amenities to guests’ rooms. Robots are also being used as concierges, helping guests with directions and restaurant recommendations. In food preparation, some restaurants use robots for cooking and serving meals.
5. Contactless Payments
With the rise of contactless payments, it’s now easier than ever to pay for goods and services without carrying cash or a credit card. One can make contactless payments using a smartphone or smartwatch, and they’re becoming increasingly popular in the travel and tourism industry. These payments include crypto wallets, Apple pay and contactless credit cards. Businesses such as hotels, restaurants, and tour operators accept contactless payments.
6. Cybersecurity Measures
As the travel and tourism industry becomes increasingly digitized, it’s important to implement robust cybersecurity measures to protect customer data. Hackers target businesses in the travel and tourism industry, so it’s crucial to have a strong cybersecurity infrastructure. Measures such as two-factor authentication and encrypting customer data can help to keep it safe.
7. The Internet of Things
The Internet of Things is a network of physical devices connected to the internet. These devices can collect and share data, and they’re becoming increasingly common in the travel and tourism industry. For example, some hotels use IoT-enabled devices to provide guests with a more personalized experience. These devices control a guest’s room temperature or give information on nearby attractions.
Conclusion
We have discussed seven key tech trends emerging in the travel and tourism industry. These trends are changing how people travel and interact with businesses in this space. By using the latest technology, companies in the travel and tourism industry can provide a more personalized and convenient experience for their customers.
