This guide will help you learn how to troubleshoot various Sonos problems and how to use your Sonos speaker more conveniently.
How do I reset my Sonos system?
Start by unplugging the Sonos speaker from the outlet and leaving it like that for a few minutes to let the supply drain from the speaker’s memory. This enables the speaker to load fresh code into the memory, thus resetting the old settings.
To factory reset your Play:1, Play:3, Play:5 (gen 1), Connect, Connect: Amp or Playbar;
Then hold down the Play/Pause button while plugging the speaker back into the outlet. Press down the button for at least five seconds or until it starts flashing amber and white. When the reset process is complete, the LED light will flash green.
To factory reset your Sonos One, Play:5 (gen 2), Boost, Bridge, Sub, Playbase, Amp, or Beam:
Then hold down the Connect button while plugging the speaker back into the outlet. Press down the button for at least five seconds or until it starts flashing amber and white. When the reset process is complete, the LED light will flash green.
Why are some of my Sonos speakers not working?
Your Sonos speaker may fail to work due to a power connection issue, faulty wiring, or speaker settings and features.
Speaker settings
Check to see if the speaker is connected to Wi-Fi. Then check to see if the speaker settings have been tampered with or changed and return them to your usual settings. Finally, check to see if the speaker is muted, as this may cause it to appear like it is not working.
Power supply
First, check to see if the speaker is plugged in, then turn it on again. If this does not work, check to see if the outlet is working. You can do this by checking if all circuits have been turned on. Then test the power outlet using a volt-meter.
Safety features
Another reason your speaker is not turning on could be because it has overheated. Sonos speakers have a built-in safety feature that allows them to turn off when they overheat. If this is the case, wain for at least thirty minutes until the speaker has cooled down before turning it on again.
Damaged parts
Finally, check to see if the power cord or any other part of the speaker is damaged. Then fix as needed. You may want to hire a professional to fix the speaker, as fiddling with it may void the warranty.
How do I run a diagnostic on Sonos?
The diagnostics report helps the Sonos support team to figure out what is wrong with your Sonos product. For iOS or Android users, got to Settings>Support (Help and Tips for S1 controller)>Submit Diagnostics. For Mac and PC>Help>Submit Diagnostics.
How to connect Sonos to Wi-Fi?
You have to follow a different set of steps depending on whether you connect your Sonos to Wi-Fi wirelessly or via Ethernet. The methods discussed below apply to a new Wi-Fi connection for a new device or connection to a new router. Here are the steps to follow for each connection type;
Wireless connection
Ensure your smart device used to control your Sonos speaker (i.e., your Sonos controller) is connected to the Wi-Fi network. Then use an Ethernet cable to connect your Sonos to the Wi-Fi router. Next, open the Sonos app and select Settings > System > Network > Wireless Set Up. This will guide you through the necessary steps. Once you enter the Wi-Fi password, you will see a message saying your Sonos player is now set up on the new Wi-Fi network. Finally, unplug the Ethernet cable and use your Sonos exactly how you used it before.
Wired connection
Connect the Sonos device to your router via the Ethernet cable. Then make sure the player is unplugged and reconnect the power cord to reset the device’s memory. Repeat this process for every player in your house. Once each speaker has a solid white light, they will appear on the Sonos App and can be used as usual.
Sonos is not working after an update.
If you update your Sonos software and are unable to use the system after the update, you can try and troubleshoot several reasons why the update stalled, failed, or cause the system to stop working. Here are some methods to resolve a malfunctioning system after a software update. First things first, you must install the app on your smart device. Restart the speaker by unplugging the power cord and waiting at least thirty seconds to reset the memory. Then plug the power cable back into your Sonos device. Wait for up to two minutes for it to boot up and connect to the network. Once your speaker is connected to the network, the light on your Sonos device’s top should light up a solid white color. If this does not work, uninstall the Sonos app and reinstall it on your Sonos controller device. Check this too: What is the Thinnest Soundbar? Ensure you install the correct OS software for your device. You will need to re-add your speakers after the software reinstallation. Then try to update the software once more after the reinstallation. For android devices, click on More>Settings>Online Updates. Then update the software. For Mac OS, go to the Sonos menu, then click on Manage menu> Check for updates. If the system does not work after this, contact Sonos support.
Sonos LED Lights meaning
Status Light
Microphone Light
Battery Light (portable products only)
Roam Wireless Charger Light
Sonos troubleshoot no sound.
In some instances, your Sonos product may fail to produce sound despite showing on the app that music is streaming. To troubleshoot the issue, you will need to determine whether the lack of sound output depends on the Sonos product settings’ connection method. Here are some possible causes and fixes.
No audio from any source while connected with an optical cable
Check the optical cable and ensure it is firmly attached at both ends. Make sure the cap is removed before connecting the cable to your TV or your speaker. Then set the TV to output audio over optical audio. And check your TV’s audio settings to make sure it’s set to output audio through the optical port.
No audio when playing Blu-ray discs
Change the audio format as some audio formats may not be supported by your Sonos speakers. Additionally, some modern game consoles refer to your product manual for specific instructions and settings.
No audio when streaming from a video streaming service
Adjust the device’s audio format as some streaming websites such as Netflix may not be supported by your Sonos product. Change your device’s audio output to a supported audio format. You can refer to your manual for specific instructions.
Sonos is not working after the Apple update.
Check to see if the IOS device is connected to the internet. Then check to see if your router is working correctly. If the router is not connecting, try resetting it by unplugging it and plugging it back in. Alternatively, you can connect your speaker to the Wi-Fi router using an Ethernet cable to see if it will connect to the app. Also, check to see if the speaker is receiving power, as this will also prevent it from being detectable on the app. Press the Play/Pause button, and it will blink if it is receiving power. If it does not flash, check to see if the power cord is connected correctly.
Software malfunction
Alternatively, your Sonos speaker may freeze or lag, causing the system not to connect. To remedy this, reset the device by turning it off and then back on after a minute. If all the options above do not help, reinstall the app and then update it. Then proceed to add the devices and check to see if the app will connect to the system. You should also reset the speakers to see if they will connect to the newly updated software. If this does not work, then contact the Sonos support center for assistance.
Sonos App unable to connect to Sonos system
The first thing you should do is click on the “Unable to connect to Sonos” message and follow the in-app system to connect to the system. for the S2 app, you can also tap on the “Unable to find your Sonos system” message in the Settings tab. Then follow the steps below to reconnect the Sonos system. If this does not work, the fixes listed below should enable you to connect the app to your Sonos system.
Check if your Sonos system is connected correctly and plug it in if the system is not plugged in. The system will display a solid white light when powered up.Reset the Wi-Fi connection by unplugging the router and plugging it back in after a few seconds. Also, check to see if your app is connecting to your Wi-Fi network.Then check to see if your app and Sonos product is connected to the same Wi-Fi network. Access to different Wi-Fi networks may hamper the connection of the Sonos controller to the system.Ensure your apps has a password change if you change your Wi-Fi password. Also, ensure the internet settings on your phone allow connection to Sonos speakers.Turn off your VPN connection on your mobile phone or Sonos controller as this may be hindering your Sonos app from connecting to your Sonos product.If your system is connected via Ethernet cable, check to see if the cable is plugged in properly. If it is still not connecting, the cable might be faulty. Replace it with a new one.
Sonos system is missing when opening the Sonos app
If the Sonos product is not appearing on the app, it could be because it is not powered up or Wi-Fi connectivity has a problem. Check to see which of the two reasons is the culprit and amend as needed. After ensuring the system is plugged into the power outlet, press the Play/Pause button and seeing if it lights up. It should emit a solid white light when it is powered up.
Sonos system reset
If this does not work, reset the Sonos product and wait to see the LED light color. A white flashing light indicates the device is good to go. If it flashes green, you will need to add it onto the Sonos app.
Tips to help Sonos products remain visible in the app
Move the Sonos product closer to the router
Move the speaker closer to the router for a stronger Wi-Fi connection. For wires systems, move the speakers closer to each other.
Clear up any wireless interference
Move other electronic devices away from the Sonos device to avoid network interference. You can also change wireless channels for interference reduction. Sonos Roam will appear as “Offline” in the Sonos app when it is turned off, asleep, or out of range of the Wi-Fi network. Ensure your Sonos Move or Roam is powered on, charges, or connected to Wi-Fi when trying to access it on your app.
