Vodafone UK is a mobile network based in the United Kingdom. They provide wireless telecommunication services to customers. Vodafone UK was launched on the 1st of January 1985 and is headquartered in Newbury, Berkshire, England, UK. It was the first cellular network to launch in the UK.
Vodafone UK Phone Service reviews on Trustpilot
Trustpilot was the first site that I visited. The site had a 1.3 overall star rating on all the reviews. There were some good reviews on this site. A lot of the praises were directed to their customer service and phone plans. Some customers mentioned the names of the employees who were helpful and friendly to them.. Here’s what a customer had to say about Vodafone UK phone service: Now, let’s talk about the not so good reviews. Although a lot of customers praised their customer service, some of them were not happy with the customer service that they were getting. There were some complaints about their poor signal, unnecessary increase in bills, issues with the app and dropped calls. There were also a few complaints about the cancellation process. Here’s a few of the bad reviews: I just want to say to Vodafone that you need more people like Annika and you’ll start to see your star rating rise. And as a bonus I recently won a crate of expensive IPA beers via their Very Me scheme so my faith is restored in Vodafone. (Source) Edit: they gave me a fake email address to submit a complaint to. What an absolute joke of a company.
Vodafone UK Phone Service reviews on io
The next site I visited was reviews.io and let me just say this, more than 80% of the reviews were bad reviews. The site had an overall star review rating of 1.2 stars out of 5 stars. I had to scroll for a while before I found a good review and there were very few. Here are the good reviews I found: Now, for the bad reviews. The majority of the complaints were about false promotions, false advertisement, wrong billings and customer service. Some customers mentioned that customer service is unresponsive and rude/ unhelpful when they are responsive. There were also complaints about coverage, poor service connection and signal. Here’s a few of the bad reviews: They managed to do it in the end but it took them approx 40 mins. Both were brilliant in sorting out the problem. I took the phone back the next day to have my data transferred over by another member of staff who was efficient and very helpful. Have to say the service I received was very good. (Source)
Last Words
After reading through the numerous reviews, I would say you should look for another cell phone service to use. The mention of false promotions and the billing issues were recurring statements in all the sites I visited and I personally don’t think it’s worth finding out. If you still want to use Vodafone UK phone service after reading this article, please do. After all, no company is perfect, but it seems like Vodafone UK has a lot of improvements to make.
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